Return & Refund Policy
Return and refund requests are reviewed according to the condition of the item, order details and reason for the request.
Return Window
Customers may contact us within 14 days of receiving their order to request a return or refund review.
Return Eligibility
Items must be unused, in original condition, and returned with original packaging where applicable.
Non-returnable Items
The following items may not be eligible for return:
- Used fishing gear
- Damaged items caused by misuse
- Clearance or final sale items, if clearly marked
- Items without original packaging, where packaging is required
Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers should contact us with:
- Order number
- Photos or videos of the issue
- Description of the problem
Refunds
Approved refunds will be processed to the original payment method. Processing times may vary depending on the payment provider.
Return Shipping
Return shipping responsibility may depend on the reason for return. If the issue is caused by our error, we will review the case and provide further instructions.
Contact
For return or refund requests, contact: aurafish@shopaurafish.com
ShopAuraFish
Professional fishing gear for anglers worldwide.